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    DELIVERY

    Shelark promises to dispatch your order within 3-5 business days. (Except some special goods)

    We deliver to all over the world out side China.

    RETURN & EXCHANGE

    If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 15 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

    Please note the following exceptions to our return and exchange policy:

    Below are some examples of common exceptions. 

    • Discounted items are final and cannot be returned or exchanged
    • Returned items must have tags still on and be returned in original packaging
    • Returned items must have no visible signs of wear or use

    To initiate a return or exchange, please complete the following steps:

    Your steps should be laid out clearly, linking to relevant pages, such as your online portal.

    1. Login to our online return portal using your email address and order ID
    2. Choose the products you wish to return or exchange from your order
    3. Print your prepaid shipping label that you will receive by email
    4. Send all items back to us using the label provided