We're bummed if you're not 100% satisfied with the items you received, and we have made the returns so easy for you!
Shelark guarantees return for free within 15 days after delivery if the products have quality problems. Otherwise return shipping fee is paid by buyer.
Please note that the following items cannot be returned: jewelry, personal & health care.Items with non-returnable marks and free gifts can't be returned.
And please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
HOW TO RETURN
Steps are easy to follow:
1.Contact Customer Service(Click here) with order information and a brief description of your return. We will send you a printable slip with more instructions. It contains our return address and basic information about your returned order.
2.Print the return slip and put it inside your package along with the item(s) you are going to return and pack the item properly.
3.Send item(s) back to us through local post office. If you are in urgent need of handling the returned parcels, please contact our customer service and provide a tracking number for the returned parcels.
4.We will process your return in 1-3 business days of receipt of the package.
1.Refunds will be processed within 7 days after we receive your package.The refund will be made to your original form of payment.
2.We will NOT be including the original shipping fee and insurance because they are non-refundable.
Unfortunately, we are unable to process exchanges at the moment. We apologize for this inconvenience. If you have received an incorrect or defective item, please send your request to our customer service team, and we’ll get back to you within 24 hours.