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     PROCESSING

    Most items will ship out within 3-7 business days of ordering (weekends and holidays not included).

    If you would like to cancel a not shipped order, simply send us your request by submitting a form or contact us on email info@shelark.com. we’ll get back to you within 24 hours.

     

    SHIPPING RATES & TIMES 

    We offer different international shipping methods . You can choose your preferred method on the checkout page.

    The cost of shipping varies based on the shipping method selected.

    Total Delivery Time = Processing Time(1~3 business days) + Shipping Time. The processing time varies based on the items you buy.

     

    ORDER TRACKING 

    In order to provide our customers with the most up to date information regarding orders, all order confirmations will be sent to the e-mail address or phone used when the order was placed. For this reason, please use a valid e-mail address and phone number when placing the order. If you do not see an order confirmation after an order has been placed, please check your spam or trash folders, as sometimes the e-mails go there, based on your privacy settings.

    TO TRACK YOUR ORDER, YOU CAN DIRECTLY AT THE COURIER'S WEBSITE:

    Country  Tracking Number
    Rest of World -
    Philippines Starts with IEFA
    Malaysia Starts with MYX

     

     

    FOREIGN TRANSACTION FEES

    If you credit card account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee. These fees are determined by your bank's pricing and transaction fee policies. We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you. For further details of foreign transaction fees, please contact your bank.

    Our store prices are shown in your local currency, but in USD when you checkout.

     

    NOTES:

    1) Express Shipping is not available for P.O. Boxes and APO/FPO addresses.

    2) Shipping Time does not include a 1-3 day processing period required to process your order from the date your order is placed.

    3) We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.

    4) Tracking number,"√" means Packages can be traced to logistics information.